Returns & Exchanges

Due to the perishable nature of our coffee products, Bevzilla accepts returns or replacements only for items that are received damaged, defective, or incorrect. Please notify us within 48 hours of delivery to initiate a claim for your coffee sachets.

Return Process

• 1.
  Contact Support

  Email our customer care team at support@bevzilla.co with your order ID and clear photos or videos of the damaged coffee packaging.

• 2.
  Verification Process

  Our quality assurance team will review your request within 24-48 hours to verify the defect or shipping error against our dispatch logs.

• 3.
  Approval & Pickup

  Once approved, we will arrange a reverse pickup for the incorrect or damaged items at no additional cost to you.

• 4.
  Resolution

  After the returned product reaches our warehouse, we will issue a full refund to your original payment method or ship out a fresh replacement immediately.